5.6 Conflict Resolution

The previous information will help prevent conflict. However, no one is perfect at communicating, and misunderstandings can and will occur. These tips may help de-escalate confrontation and direct the interaction towards a more productive one. Conflict resolution is how people resolve disagreements peacefully and effectively. It can be used in any difficult situation, from family to workplace disagreements. Conflict is part of life and dealing with others. Working to resolve conflicts reduces stress and improves relationships. The 5 C’s below provide tips when choosing a course of action to reduce conflict and enhance connections.

1. Be Clear. It is easier to be vague and indirect when uncomfortable, but that only leaves people wondering what is meant. Ignoring conflict and hoping it goes away is the opposite of being transparent. Individuals are responsible for starting a conversation when something is not right with them.
2. Be Concise. Providing too much information, rambling, or moving from point to point is ineffective communication. Focus on the most critical points and, if there is time, plan out what should be said.  There is no need to tell a story or apologize for feelings.
3. Be Curious. One of the most overlooked tools when resolving conflict is the skill of curiosity. Asking another person to share their experience and perspective, actively listening, and asking questions show value for the other person.
4. Show Compassion. Holding genuine concern for another’s feelings, beliefs, well-being, and outcomes is a way to foster meaningful and deep connections and mutually supportive relationships.
5. Collaborate for the win. Creating a suitable vision together helps to pave a way forward that will result in positive and committed action. When all parties involved in the conflict feel heard and have contributed to the solution, there is a stronger commitment to the outcomes.

Taking the time to work on communication skills can help improve interactions with organic and alternative clients and result in more rewarding work and relationships.