Chapter 2: The Business of Technical and Professional Communication
Section 2.5 Generative AI in Technical Communication
Introduction
By now, most of us know a little bit about Generative Artificial Intelligence (Gen AI), but the question remains about it’s influence and role in technical communication environments. Answers for this may vary, as some companies may prohibit or have strict policies regarding use of Gen AI whereas other companies may use Gen AI frequently for documentation and processes. The most important thing is to understand and follow the policies around generative AI for any company or organization you are a part of. For example, as a student you likely find that many of your professors have Gen AI policies regarding assignments. The same will be true for the company or organization you work for in the future. It is important to read up on and ask questions, if you have them, about any policies regarding the use of Gen AI platforms and tools.
Generative AI and the Technical Communicator
As a teacher, I’ve asked students to use Generative AI tools in the classroom, in part because I believe in having students understand the various platforms so that they can use them thoughtfully and ethically. I also realize that companies may ask their employees to use such tools, so having some experience in using them is important.
Technical communicators will use Generative AI in a number of ways.
